ctk33 Privacy Policy
ctk33 treats the protection of your personal information as its highest priority. This policy provides a detailed description of how we collect, use, and protect information.
1. Introduction
ctk33 is a trusted online betting and casino platform in Bangladesh. We take the privacy and security of our users' personal information very seriously. This privacy policy will inform you about what types of information ctk33 collects, how that information is used, who it is shared with, and what steps we take to keep your information secure.
By using ctk33's website, mobile application, or other digital services, you will be considered to have automatically agreed to the terms of this privacy policy. We therefore request that you read this policy carefully before using our services.
2. Information We Collect
ctk33 collects the following types of information for the purpose of providing its services:
2.1 Personal Identity Information
During account registration and identity verification, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — services are provided only to those aged 21 and above)
- National identity card or passport number
- Email address
- Mobile number
- Permanent address
2.2 Financial Information
To process transactions, we collect the following financial information:
- bKash, Nagad, Rocket, or Upay mobile banking number
- Bank account details (for withdrawals)
- Transaction history and amounts
- Deposit and withdrawal records
2.3 Technical Information
The following information is automatically collected while using our platform:
- IP address
- Device type and operating system
- Browser name and version
- Login time and session information
- Cookie and web beacon data
- Navigation and activity logs on the platform
2.4 Gaming Activity Information
To ensure a fair gaming environment, we record:
- Betting and gaming history
- Bonus usage records
- Game preferences and playing patterns
3. Purpose of Using Information
ctk33 uses the collected information for the following legitimate purposes:
3.1 Service Delivery and Operations
- Creating, verifying, and managing accounts
- Completing financial transactions via bKash, Nagad, Rocket, Upay, and bank transfers
- Providing gaming and betting services
- Offering customer support and resolving complaints
- Identifying and resolving technical issues
3.2 Security and Fraud Prevention
- Ensuring account security
- Detecting and preventing illegal activity and fraud
- Complying with anti-money laundering (AML) regulations
- Identity verification and age confirmation
3.3 Personalized Experience
- Presenting services and offers based on your preferences
- Informing you about relevant bonuses and promotions
- Improving the user experience on the platform
3.4 Legal Obligations
- Complying with applicable laws and regulations
- Responding to lawful requests from government or regulatory authorities
- Assisting in dispute resolution
4. Sharing and Disclosure of Information
ctk33 does not sell your personal information to third parties or rent it out for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Trusted third-party service providers work on behalf of ctk33 — such as payment processors, identity verification agencies, and technology infrastructure providers. Only the information necessary to perform the service is shared with these partners, and they are contractually bound to uphold our privacy standards.
4.2 Legal Requirements
ctk33 may be required to disclose information in compliance with a court order, lawful government investigation, or applicable law. In such circumstances, we will not disclose more information than is legally authorized.
4.3 Corporate Changes
In the event of a business restructuring, merger, or acquisition, user information may be transferred to the new entity. Users will be notified in advance in such cases.
5. Cookie Policy
ctk33 uses cookies and similar technologies to operate the website and application smoothly. Cookies are small text files stored on your device.
5.1 Types of Cookies We Use
- Essential Cookies: Required for login sessions, security verification, and basic platform functionality. The service cannot be used without these.
- Functionality Cookies: Remember your language preferences, display settings, and other user preferences.
- Analytics Cookies: Monitor platform usage and help improve our services.
- Security Cookies: Used for fraud detection and account protection.
5.2 Cookie Controls
You can disable non-essential cookies through your browser settings. However, this may limit some features of the platform. Disabling security and login-related cookies will prevent you from accessing the service.
6. Data Security Measures
ctk33 uses industry-standard security technology to keep your personal and financial information secure. Our security framework includes:
- SSL Encryption: 256-bit SSL encryption is used for every data transfer, keeping your information completely protected from third parties.
- Two-Factor Authentication: An additional layer of security is ensured when accessing your account.
- Firewall and Intrusion Detection: Advanced firewalls and real-time monitoring systems are in place to prevent unauthorized access.
- Regular Security Reviews: Regular security audits are conducted by third-party experts.
- Restricted Access: Only authorized staff can access user information for specific needs.
- Encrypted Storage: Stored sensitive information is kept secure in encrypted databases.
7. Data Retention Period
ctk33 retains your information according to the following policy:
7.1 Information for Active Accounts
All necessary information is retained while your account remains active. This is essential for service delivery and security.
7.2 After Account Closure
Even after an account is closed or deactivated, certain information is retained for a period determined by applicable law for the purposes of meeting legal obligations, resolving disputes, and preventing fraud.
7.3 Financial Transaction Records
Records of financial transactions, deposits, and withdrawals are retained for the mandatory period required by law.
7.4 Inactive Accounts
Information from accounts that have been inactive for an extended period is reviewed periodically and deleted or reduced as necessary.
8. Your Rights
As a user of ctk33, you have the following rights over your own information:
8.1 Right to Know
If you wish to know what information we have collected about you and how it is being used, you may submit a written request.
8.2 Right to Correction
If there is any inaccuracy or incompleteness in your personal information, you may request that it be corrected or updated. For active accounts, some information can also be changed directly from the profile settings.
8.3 Right to Deletion
If there are no legal or contractual obligations, you may request that your personal information be deleted. However, it may not be possible to delete information related to active transactions or information that must be retained by law.
8.4 Right to Object to Processing
You may object to the processing of your information for specific purposes. There is also an option to opt out of marketing communications.
8.5 How to Exercise Your Rights
To exercise any of the rights mentioned above, please contact our support team via 24/7 live chat or email. We will make every effort to respond to verifiable requests as quickly as possible.
9. Protection of Minors
All services of ctk33 are strictly for those aged 21 or above. We do not knowingly collect any personal information from minors.
Age verification is mandatory during account registration. If a person opens an account using false information and it is later found that they are a minor, that account will be closed immediately and the collected information will be securely deleted.
If a parent or legal guardian suspects that a minor has an account, they may contact us directly.
10. Policy Changes and Updates
ctk33 reserves the right to change or update this privacy policy from time to time. Changes will be published on the website before they take effect.
10.1 Notification of Changes
For significant changes, we will inform users in the following ways:
- Sending a notification to the registered email
- Displaying a notification after logging in to the platform
- Updating the "Last Updated" date on this page
10.2 Using the Service After Changes
Continuing to use the service after an updated policy is published means you agree to the revised policy. If you do not agree to the new policy, you may request to close your account.
11. International Data Transfers
To provide technical services, ctk33 may in some cases process data on international servers. For such transfers, we ensure that:
- Third parties comply with our privacy standards
- Encryption is used during data transfers
- A legal agreement exists with the relevant service provider
- User data is not used for any unnecessary purposes
12. Responsible Gaming & Privacy
We are committed to promoting responsible gaming. To this end, we may review your gaming activity data to identify potentially problematic gaming behavior. This information is always kept secure and is used solely for your wellbeing.
Information about setting deposit limits, self-exclusion, or using other responsible gaming tools is kept strictly confidential. For more details, visit our Responsible Gaming page.
Have a question about privacy?
Contact us for any questions or concerns about ctk33's privacy policy. Our support team is available 24 hours a day, 7 days a week to assist you in Bengali.
Or reach us directly via 24/7 live chat
SSL encryption secured
Data is never sold to third parties
For 21+ only